Stairs FAQ's
Download our latest CAD drawings on windows, doors and stairs from Fastrack CAD
Q: Where will my stair be manufactured?
A: Your staircase will be manufactured at our Stair Factory in Melton Mowbray. JELD-
Q: How quick can I expect to receive a quotation for my stair?
A: All quotations will be returned within forty-eight hours. Please take advantage of our on-line Stair Enquiry page.
Q: What is the process if I want to place an order?
A: Once you are happy with the quotation provided, simply call our Stair Sales Team at Melton Mowbray on 01664 484575 and we will arrange for one of Technicians to call you directly.
Q: Do you deliver throughout the
A: Yes, we supply via leading builders merchants and are one of the few National distributors of joinery products in the
Q: Can I request a Sales Specialist to assist me with my stairs enquiry?
A: We have forty specialists supporting our joinery products, including dedicated Stair Technicians.
Q: Do you provide an After-Sales Service?
A: Yes, our service charter is to respond to any issue within twenty-four hours and despatch an Engineer, if required, within five working days.
Q: Is the timber used to manufacture my stair from sustainable sources?
A: We are fully FSC certified partners.
Q: Will my stair comply with Building Regulations?
A: We take full responsibility to ensure your staircase has been designed and manufactured to meet current Building Regulations.
A: Our staircases are fully tested on our unique stair-testing rig to ensure load impact and deflection criteria are met.
Q: Do you have a Quality Management System?
A: Yes, we have
Q: Do you have an Environmental Policy?
A: Yes, please download our Environmental Policy from this website. We also hold
Q: What organisations is JELD-
A: We work in partnership with organisations including the BWF (British Woodworking Federation).
Q: What guarantees do you provide with my timber staircase?
A: Yes, all our stairs are supplied with a ten-year manufacturing guarantee. Please be assured that our staircases have been tested to the highest standards within the industry.
